Shipping policy
Shipping Policy
Last updated: August 2026
Processing Time
All orders are carefully inspected, packaged, and dispatched within 2–3 business days of purchase. Each item is handled with the care befitting a luxury piece — we do not rush this process.
Shipping Methods & Delivery Estimates
Domestic (United States)
- Standard Shipping — 5–7 business days
- Express Shipping — 2–3 business days
International
- USPS International — 7–21 business days depending on destination
- DHL Express — 3–5 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method.
Packaging
Every order is shipped in secure, discreet packaging designed to protect your item in transit. Luxury pieces are wrapped and cushioned to ensure they arrive in the same condition they left us.
Tracking
A tracking number will be provided via email once your order has shipped. Please allow up to 24 hours for tracking information to update with the carrier.
International Shipping & Customs
We ship to over 27 countries worldwide. International orders may be subject to import duties, taxes, and customs fees upon arrival — these are the responsibility of the buyer and are not included in the purchase price or shipping cost. Please check with your local customs office for more information.
Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at support@houseofmelton.com or via houseofmelton.com/pages/contact. We will work with the carrier to resolve the issue.
Contact Us
Questions about your shipment? We're happy to help. 📧 support@houseofmelton.com 🌐 houseofmelton.com/pages/contact