Refund policy

Return Authorization and Refund Policy

All return requests must be submitted within 48 hours of the carrier-confirmed delivery date. Returns require prior authorization from House of Melton. Unauthorized returns may not be accepted or refunded.

Once a return authorization has been approved, the item must be handed off to the carrier within 24 hours of approval. Customers must provide valid tracking information after dispatch.

Buyer Preference or Fit Returns

For returns requested because of buyer preference, fit, style, or a change of mind:

• The customer is responsible for return shipping costs.
• The return shipment must include full insurance and signature confirmation.
• A 15% restocking fee will be deducted from the refund.
• The item must be returned in its original, unworn or unused condition.
• All original accessories, packaging, tags, dust bags, certificates, and other included items must be returned with the product.

The return must arrive in the same condition in which it was shipped. Items showing use, damage, alteration, missing accessories, odors, or other changes may be refused or may receive a reduced refund.

Seller Error or Misrepresentation

If House of Melton ships the wrong item, or the item materially differs from its description or disclosed condition, House of Melton will:

• Provide a prepaid return shipping label.
• Issue a 100% full refund.
• Apply a 0% restocking fee.

Customers must still contact House of Melton within the 48-hour return-authorization window and follow the return instructions provided.

Item Condition

All returned items must be in their original, unworn or unused condition and include all original accessories and included materials. Customers should review all photographs, measurements, condition notes, and product details carefully before purchase.

Pre-owned and vintage items may show signs of age or prior use. Photographs form part of the product description.